Support Arbiter
Tech Stack: TypeScript, JavaScript, CSS, Multi-Agent AI Systems
Engineered an AI-powered customer support platform using a multi-agent architecture to automate triage, response generation, and resolution workflows at scale.
Features:
• Architected coordinated AI agents for intent classification, ticket routing, and context-aware response drafting
• Built scalable backend logic in TypeScript with modular, maintainable components aligned with SDE best practices
• Improved support throughput by reducing manual handling through automated orchestration and workflow standardization